FAQ
Find quick answers to common questions about shopping with EVERYDAY ESSENTIALS. If you need further assistance, please contact our support team.
Orders
Q: How do I place an order?
Browse products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: Can I change or cancel my order?
Orders can only be changed or cancelled before they are processed. Contact us as soon as possible after placing your order.
Q: Will I receive an order confirmation?
Yes, once your order is placed, you will receive a confirmation email with your order details.
Click & Collect
Q: What is Click & Collect?
Click & Collect allows you to place and pay for your order online and collect it for free from our Pretoria warehouse, instead of having it delivered.
Q: How much does Click & Collect cost?
Click & Collect is completely free. There is no collection fee.
Q: How quickly will my order be ready?
Your order will generally be ready within 1 hour after your order has been successfully placed and payment has been confirmed.
Q: Where do I collect my order?
Orders can be collected from our Pretoria warehouse. Full collection details and the address will be provided with your order confirmation.
Q: Can I collect my order immediately after placing it?
Please wait for your collection confirmation before coming to the warehouse. This ensures your order has been picked and is ready for collection.
Q: Do I need to make an appointment?
Yes. Warehouse collections are by appointment. Please arrange your collection time after receiving confirmation that your order is ready.
Q: Can someone else collect my order for me?
Yes, someone else may collect your order on your behalf. Please ensure they have the relevant order details or order number for verification.
Q: Do I need to pay before collecting my order?
Yes. Click & Collect orders must be paid for online before collection.
Q: Can I change my order when I arrive?
Click & Collect is intended for collecting your completed online order. If you would like to add additional items, these should be purchased separately and are subject to stock availability.
Q: What happens if I don't collect my order?
If you are unable to collect your order at the arranged time, please contact us to arrange another collection time.
Q: Can I choose delivery instead?
Yes. If you prefer, you can select nationwide delivery at checkout. Our standard delivery options and fees will apply.
Payments
Q: What payment methods do you accept?
We accept secure online payments such as debit/credit cards and other available checkout options.
Q: Is it safe to shop on your website?
Yes, all transactions are secured and encrypted to protect your information.
Delivery & Shipping
Q: How long does delivery take?
Delivery typically takes 2–5 business days depending on your location.
Q: Do you offer nationwide delivery?
Yes, we deliver across South Africa.
Q: How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.
Q: Do you offer free shipping?
Free shipping is not available. Our delivery fee is R99 per order.
Returns & Refunds
Q: What is your return policy?
We accept returns on unused items in their original packaging within a specified period (7 days). Terms may apply.
Q: How do I request a return?
Contact our support team with your order number and reason for return.
Q: When will I receive my refund?
Refunds are processed after the returned item is received and inspected.
Products
Q: Are your products good quality?
We focus on providing affordable, practical products that meet everyday needs.
Q: Do you restock items?
Yes, popular items are restocked regularly, but availability may vary.
Q: Are product images accurate?
We aim to display products as accurately as possible, but slight variations may occur.
Store & Support
Q: Do you have a physical store?
No. We have a warehouse at 385 Pretorius Str, Warehouse 4, Pretoria CBD and we allow walk-ins on Monday-Friday from 09h00-16h00.
Q: How can I contact you?
You can reach us via email, phone, or WhatsApp through our Contact page.
Closing Note
If your question is not listed here, please contact us directly. We’re always ready to help.