FAQ
Find quick answers to common questions about shopping with EVERYDAY ESSENTIALS. If you need further assistance, please contact our support team.
Orders
Q: How do I place an order?
Browse products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: Can I change or cancel my order?
Orders can only be changed or cancelled before they are processed. Contact us as soon as possible after placing your order.
Q: Will I receive an order confirmation?
Yes, once your order is placed, you will receive a confirmation email with your order details.
Payments
Q: What payment methods do you accept?
We accept secure online payments such as debit/credit cards and other available checkout options.
Q: Is it safe to shop on your website?
Yes, all transactions are secured and encrypted to protect your information.
Delivery & Shipping
Q: How long does delivery take?
Delivery typically takes 2–5 business days depending on your location.
Q: Do you offer nationwide delivery?
Yes, we deliver across South Africa.
Q: How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.
Q: Do you offer free shipping?
Free shipping may be available on selected promotions or minimum order values.
Returns & Refunds
Q: What is your return policy?
We accept returns on unused items in their original packaging within a specified period (e.g. 7 days). Terms may apply.
Q: How do I request a return?
Contact our support team with your order number and reason for return.
Q: When will I receive my refund?
Refunds are processed after the returned item is received and inspected.
Products
Q: Are your products good quality?
We focus on providing affordable, practical products that meet everyday needs.
Q: Do you restock items?
Yes, popular items are restocked regularly, but availability may vary.
Q: Are product images accurate?
We aim to display products as accurately as possible, but slight variations may occur.
Store & Support
Q: Do you have a physical store?
Yes, visit us at:
213 Bosman Street, Shop 7 City Place, Pretoria Central
Q: How can I contact you?
You can reach us via email, phone, or WhatsApp through our Contact page.
Closing Note
If your question is not listed here, please contact us directly. We’re always ready to help.